General Policies

Class schedules, educators, fees and locations are subject to change without notice. Please check our site often for the most updated information.

Register any time, but early is best

Class sizes are limited and many fill quickly, but you are welcome to join our classes at any time. Registering early does help ensure that you get your first choice, and that we have your child's materials for you at your first class. If you enroll after the session begins, we will be happy to schedule makeup classes for you.

If you do not see a class that meets your scheduling needs, please call us. We may be able to add one for you. Minimum enrollment for each class using our standard locations is 6 children.

Choosing a Class

Because each curriculum is developmentally specific, your child should be at least the minimum age for the class in which you are enrolling. If you have concerns about your child's success in a class, we will gladly discuss your child's needs and work with you to place your child in the class best suited for him or her.

A registration form and payment must be received before your child's place in class will be reserved. If we cannot accommodate your requested time, we will place you on a waiting list or offer a full refund. You will receive a phone call, email or mailed notice one week prior to the start of class to confirm your registration.

Discounts

We value your referrals and would like to reward you. For every friend who mentions your name upon registration (and completes the respective class) you will receive a $10 credit toward your next Kindermusik class.

We also have discounts for siblings taking the same class at the same time - please contact us when registering for details.

Your cancelled check or credit card statement is your enrollment confirmation. If registering online you will be given the option to print an enrollment confirmation as well.

Cancellation Policy

Classes will be cancelled if the school district in which your class is located is cancelled due to weather conditions. Due to the number of families involved we are unable to make telephone calls to announce cancellations - please be aware of school closings in your area.

Classes cancelled due to weather or facility issues will not be made-up. You may, however, attend one of our other classes during the week of the same age and unit if offered. Please call Debbie at 269.808.7002 to schedule this make-up.

Classes cancelled due to Educator reasons will be made up. You will receive a call from your Educator or Program Director with notice of cancellation as early as possible. As soon as a make-up class is schedule you will be notified.

Make-up Policy

Your child has been registered for a specific class - we ask that you stay consistent in your attendance. Classroom dynamics and the child's learning process will not be as effective without consistency.

If you must miss a class on occasion, please call Debbie at 269.808.7002 to schedule a make-up. Many of our classes are full and cannot accommodate one more child.

Non-enrolled Siblings

We regret that Village and Our Time classes cannot accommodate non-enrolled siblings, except for those young enough to stay contented in a carrier (no strollers please). Siblings of students enrolled in Imagine That! or Young Child are welcome to join us for Sharing Time. Siblings eligible to be in the same class must both be enrolled.

Try our NEW Kindermusik Family Time class that is designed for siblings to attend together - ages birth through 7 years!

For other program related questions please visit the FAQ's area of our site or contact Debbie at: musik4kids_kzo@sbcglobal.net or 269.808.7002.

Refund Policy

Our studio offers the following refund policies. Only one policy will apply to the class your child is registered for. The class description and the registration process will identify the exact refund policy for the class you have chosen.

Fall/Winter Semester

New Families - If you aren't completely happy with your Kindermusik experience after attending all of the first five classes of the semester, we will refund or credit all of your tuition except for the cost of Home Materials which are yours to keep and enjoy.*

Returning Families - pro-rated tuition refunds through Week 5 of each semester only.*

* A $10 processing fee will be deducted from any refund if payment was made by credit card. All fees are non-refundable after Week 5 of each semester. Materials fees non-refundable.

Center Refund Policy

Withdrawals requested 8 or more days prior to the start of each unit will be credited or refunded, less a $10 processing fee if a credit card was used.

Tuition and materials fees are non-refundable 7 days prior to the start of each unit.

Privacy Policy

We promise to respect your privacy. We do not sell, rent, loan or transfer any personal information regarding our customers or their children to any third parties. Any information you provide about yourself or your children is held with the utmost care and security and will not be used in ways to which you have not consented.

Information gathered on our web site is collected and used by us and SimplySignup. We will not collect any personal information about adults or children except when specifically and knowingly provided by them. If we collect any personally identifiable information about children, we will first obtain their parents' consent. Examples of personally identifiable information include full name and birth date.

Use of Information

Information collected by us is used internally by our authorized individuals for three main purposes. First, we may collect information for improving our site by seeing which areas, features, and products are most popular. Second, we may collect information in order to personalize the site for our customers. Third, we may collect personal information from visitors who request additional information about our studio, a Free Preview Class Coupon, or who choose to register for classes online.

We hope that you will want to provide information about yourself, because it will make your experience here more valuable to you. If you are comfortable sharing some basic information, you will receive enhanced services that are impossible to offer to anonymous users. Examples of such services may include email notices of special and discounted items, e-newsletters, and special mailings related only to this studio. In addition, you may choose to receive occasional emails from Kindermusik with Debbie Long, LLC and SimplySignup, including free developmental activities and special offers.

On occasion, we may also share non-personal, summary information regarding our customers with unrelated third parties (for example, we may publicly disclose the aggregate number of registered users of our web site). However, we will not share any personal information about any particular customer.

Security

Registering for class online is a completely safe experience!

We use SSL (Secure Sockets Layer)--the highest standard in online encryption technology--to ensure that your personal and credit card information remains secure. SSL encryption allows you to register with confidence, knowing that only you and Kindermusik with Debbie Long, LLC have the ability to access your information.

Keeping customer information private and secure is a top priority.

Whenever you access a secure page on our site, the information you send is immediately encrypted for your protection. There are two simple ways to see if you are on a secure page:

  • Look at the URL (website address) in your browser. If you are connected to a secure server, the URL will always begin with "https" rather than "http."
  • Most browsers display an icon that indicates whether or not you have a secure connection. Look for the unbroken key or closed lock icons in the bottom left or right corner of your browsers.
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